Shipping policy

At Velmora™, we are proud to offer 100% Free Standard Shipping on all orders worldwide, with no minimum purchase required. Below are the details regarding our processing times and delivery transit schedules.

1. Order Processing Time

  • Handling Time: All orders are processed, quality-checked, and dispatched within 1 to 3 business days (Monday – Friday).

  • Orders placed over the weekend or on public holidays will be dispatched on the next business day.

  • As soon as your order ships, an automated shipping confirmation email containing your tracking link will be sent to your inbox.

2. Free Shipping & Delivery Estimates

Destination Processing Time Transit Time Shipping Cost
Australia (AU) 1 – 3 Business Days 5 – 7 Business Days FREE
United States (US) 1 – 3 Business Days 5 – 7 Business Days FREE
International (Rest of World) 1 – 3 Business Days 7 – 21 Business Days FREE

3. Order Tracking

Every shipment includes complete door-to-door tracking. Once your order has left our facility, you can use the tracking link provided in your shipping confirmation email to check real-time movement. Please allow 24 to 48 hours for tracking scans to update in the carrier system.

4. Shipping Address & Delivery Information

  • Please verify your full shipping address (including apartment/suite numbers) at checkout. We cannot alter or redirect deliveries once packages have been handed over to the courier.

  • Oversized furniture pieces and fragile decor items may require a physical street address and a contact telephone number for delivery scheduling.

5. Damaged or Lost Shipments

  • Damaged in Transit: If an item arrives damaged or defective, please contact our customer support team within 48 hours of delivery with supporting photos. We will immediately issue a replacement or a full refund.

  • Missing Orders: If your tracking status displays "Delivered" but your order has not arrived, please inspect your premises and mailbox, then notify us immediately for carrier investigation.

6. Contact Information

  • Store Name: Velmora™

  • Email: moricenoelle24@gmail.com

  • Phone: +61 413 735 6672

  • Operating Address: 6 Hindemith Avenue, Emerton, New South Wales 2770, Australia